Returns & Refund Policy

1. Overview

This Returns & Refund Policy explains how returns, exchanges, and refunds work on Khmer Furniture Market. Because we are a multi-vendor marketplace, the seller who fulfilled your order is primarily responsible for handling returns unless stated otherwise on the product page or by platform support.

2. Eligibility for Returns

• Items must be returned within the return window shown on the product page or order confirmation (typically 7–14 days after delivery unless otherwise stated).
• Items must be unused, in original condition, and include all parts, accessories, and packaging where applicable.
• Custom-made, made-to-order, or clearly marked non-returnable items may not be eligible.

3. Return Process

1. Contact the seller or platform support through your order details page.
2. Provide your order number, reason for return, and photos if the item is damaged or incorrect.
3. Wait for return approval and instructions before shipping items back.
4. Return shipping costs may be borne by the buyer or seller depending on the reason for return.

4. Refunds

Approved refunds are processed to the original payment method where possible. Refund timing depends on your bank or payment provider and may take several business days after the seller confirms receipt of returned goods.

5. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us promptly with photos and your order number. We will work with the seller to arrange replacement, repair, or refund as appropriate.

6. Contact

For return assistance, contact support@khmerfurniture.market or use the Help Center.